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Proven in Practice: A Dental Practice’s Commitment to Excellence

Proven in Practice: A Dental Practice’s Commitment to Excellence

The Importance of Dental Water Education

Helping dental professionals understand dental waterline treatment and achieve safe dental water…It’s what we do.

Ensuring safe dental water for nearly a dozen dental offices is tough. OSHA compliance officer, Jamie Marston, knows this all too well.

When Marston began requiring her offices to test their dental waterlines with ProEdge Dental Water Labs, the results were less than spectacular. Passionate about protecting her patients, Marston called ProEdge Water Specialist Kellie Thimmes to discover a solution.

The Impact of Water Expertise

Thimmes began by sending instructional documents and engaging in consistent phone calls to walk Marston and her teams through waterline treatment procedures. Even though the half the offices utilized different dental water treatment products than the other half, Marston and Thimmes worked together to ensure that all but two of the dental offices were passing their dental waterline tests.

Marston and Thimmes were encouraged by these results, but couldn’t stop until all the offices passed their dental waterline tests.

Finding the Missing Solution

For three months, these two offices attempted every possible waterline shocking and treatment solution. Nothing was working. After trying every other option, ProEdge decided to send a representative to the offices to perform an on-site assessment.

Upon arrival, the ProEdge representative discovered in both offices that the City-Bottle toggle switch had activated the city waterline. Rather than pulling source water from the shocked and treated water bottle source, they were pulling water from the unshocked, untreated city water source.

After switching the toggle to collect from the water bottle source, both offices were quickly able to pass their dental waterlines tests. Which after three months, was a sigh of relief, for sure.

Today, all of Marston’s offices are consistently passing their water tests and implementing dental waterline treatment best practices.

In dental waterline treatment, excellence comes at the intersection of a commitment to patient safety and some extra support from ProEdge.


Waterline Treatment Takes Commitment


Achieving safe water comes down to education and commitment. Having accurate and detailed instructions empowered Marston to teach correct dental waterline testing, shocking, and treatment procedures to each office.

Dental waterline treatment is not difficult. But it does take commitment. The steps to success weren’t overly complicated, but with ProEdge’s experience as a support, Marston’s offices were able to identify the problems and achieve safe water.


Jamie Marston is a Lead Dental Assistant and an OSHA Infection Control and Compliance Officer. She oversees nearly a dozen community dental offices on the east coast. Marston is passionate about patient protection, and has become a strong advocate for implementing effective dental waterline treatment and maintenance procedures.



To learn about ProEdge’s Cutting-Edge Waterline Research and Education Resources, or ProEdge Dental Waterline Testing Services, or to speak to a ProEdge Water Specialist, Give Us a Call at (888)THE-EDGE

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