What if I shock through my straw?
First and foremost, welcome to the club – you are not alone. Seriously, we’ve had a number of offices reach out to us in your shoes and we always tell our customers the same thing:
“Don’t worry, we got you covered.”
If you have accidentally shocked through your BluTube, immediately remove the straw from the unit as it will no longer be effective. You will then need to replace the defective straw with a dummy straw to give the dental unit a steady water flow. Finally, reach out to our Safe Water Team at 888-843-3343 so we can get your office taken care of and provide you with the best solutions.
Even if you happen to be using a product other than BluTube, our team is here to help do everything we can to get you back on track.